Frequently Asked Questions (FAQ) – Ensenada Tours

1. What types of tours do you offer?

We offer scenic tours, mountain activities, trekking, crossings, nature experiences, and water sports.
You can choose from pre-scheduled tours or create a fully customized itinerary according to your preferences, time, and experience level.

2. Can I hire just a guide without a full package?

Yes! You can hire a certified professional mountain guide to accompany you on trips, hikes, or expeditions — even if you already have your own transportation, accommodation, or equipment.

3. What is an ACGM and UIMLA Mountain Guide?

The ACGM (Chilean Mountain Guides Association) is the official organization representing professional mountain guides in Chile, ensuring training, ethics, and safety standards in all activities.

The UIMLA (Union of International Mountain Leader Associations) is an international organization based in Switzerland, bringing together mountain guide associations from around the world.

At Ensenada Tours, our guides are certified by ACGM and UIMLA, ensuring a safe, responsible, and high-level technical experience on every tour.

4. Does Ensenada Tours offer winter and high mountain mountaineering courses?

Yes. We provide courses and training programs for those who want to gain technical experience and autonomy in cold, snowy, and high-altitude environments.
Our courses cover:

Mountain risk management and trip planning
Progression on snow and ice (use of ice axe, crampons, ropes)
Snow camp setup and safety procedures
Navigation and decision-making in adverse conditions
Cold weather physiology and accident prevention
High Altitude Mountaineering

All courses are led by ACGM and UIMLA-certified guides, with over 12 years of experience in the Brazilian Antarctic Program and expeditions across Patagonia and the Andes.

5. How can I customize a tour?

Contact us via website form, WhatsApp, or email, providing the following details:

Number of participants
Desired duration
Level of difficulty and experience
Specific interests (mountains, trekking, navigation, photography, etc.)
You’ll receive a customized itinerary and a detailed quote.

6. Do I need previous experience to join the tours?

We offer options for all levels — from beginners to experienced mountaineers.
For more technical trails, we provide guidance and full support to ensure your safety and enjoyment throughout the experience.

7. Do the tours include meals and transportation?

It depends on the tour.
Some tours include trail meals, transportation, and accommodation, while others allow you to hire only the guide.
Specific details are listed in each tour’s description.

8. Do you provide equipment?

Yes, some tours include specific gear (trekking poles, ropes, safety equipment).
When needed, we’ll advise you what to bring and how to prepare before the activity.

9. What happens in case of bad weather?

Safety is our priority. In case of adverse weather conditions, we may:

Postpone the activity

Adjust the itinerary for a safer alternative

10. What is the best time to visit Patagonia?

Patagonia is beautiful all year round:

Summer: more stable weather

Autumn and spring: stunning colors and fewer visitors

Winter: unique snow and mountaineering experiences

11. How do I make a reservation?

You can book through our website, WhatsApp, or email.
Once we receive your request, we’ll confirm availability, send a detailed quote, and provide payment instructions.

12. What are the payment methods?

We accept bank transfers, international credit cards, and also Wise or PayPal for international clients.

Ready to live your next Patagonian adventure?
Plan your experience with Ensenada Tours — guided by certified professionals with years of experience in Patagonia, the Andes, and Antarctica.

Contact us today to create your personalized itinerary and start exploring the wild beauty of southern Chile.